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The support guy then proceeds to explain that he can cancel my subscription but not give me a refund. after the website itself had already given me a clear sign that the service was canceled. This is when I look at my email looking for the email I trew on the bin and to my surprise it was yet ANOTHER confirmation step. I open a chat with their support line, the guy is polite enough, I explain the situation, he asks me if I can provide a screenshot of the confirmation email. Today, to my surprise I check my email and I see a receipt from Nordvpn. Later on I saw an email from Nordvpn, but didn't even open it as I considered that I did what I had to do there, and that email ended up in the bin. At this point I'm like 'ok, that's done.' and I moved on to whatever task I was busy with.

I found it quite 'amusing' that when you're canceling, the design of the website is made in a way that the 'Stay safe, don't cancel' button looks like the button you'd press to continue onwards - It's highly visible and blue, and located on the bottom right corner of the page.Īfter those two dodgy steps, I got a screen stating (I don't recall exactly how it was worded) that the service was canceled but I could still use it until the 5th of February. So, yesterday I went on to cancel my subscription of nordvpn's service.

Nord vpn cancel